No return or exchange unless item is faulty. Sending images and full detailed of item explaining why item is subjected to being faulty to infodce@dunbraecoffeeessentials.com

In the event the item is faulty. We’ll accept return requests for items that are unopened and unused. The product(s) must be in their original packaging, if applicable, in the same condition it was received.

If you wish to return your item, we must receive your request within <30 days> of the date you received your item.

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within 14 business day. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Return Shipping

Provide detailed information and send return request to infodce@dunbraecoffeeessentials.com

After you’ve submitted a return request, we will send you a PDF of a return shipping label. Please print it out and affix to your package. Please note this is only available within (7) days after purchase and confirmed item has been delivered and received.

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund ONLY after (7) days of item being received.